Refund Eligibility

We stand behind the quality of our products. You are eligible for a refund in the following cases:

• Product received in damaged condition
• Product is spoiled or past expiry date
• Wrong product delivered
• Missing items from your order
• Quality not up to standards

How to Request a Refund

Step 1: Contact us within 24 hours of receiving the product

Step 2: Provide your order number and clear photos of the product

Step 3: Our team will verify and process your request

Step 4: Refund will be credited within 3-5 business days

Refund Methods

Refunds will be processed to the original payment method used for the order. For COD orders, refunds will be credited to your Samarth Milk & Milk Products wallet which can be used for future purchases.

Non-Refundable Cases

Refunds cannot be processed for orders where the customer was not available for delivery, incorrect address provided, or if the complaint is made after 24 hours of delivery.

Contact Us

For refund requests, email us at [email protected] or call +91 98765 43210. Our customer support is available Monday to Saturday, 8 AM to 8 PM.